ORDER FAQS
After you place your pet portrait order, Sandra will send an email requesting image(s) of your pet(s).
(Didn’t get one? Check your promotions & spam folders, or email sandracharlapart@gmail.com.)
WHAT IS THE BEST TYPE OF PICTURE TO SEND?
The picture of your pet should be clear and sharp with accurate color and detail. The better the photo, the better I will be able to capture the essence of your pet. With pets, as with people, the eyes are the window to the soul. That’s why a clear-eyed, (no red-eye) close-up photo is best. I also prefer a straight-on shot, as opposed to a profile or three quarter view.
Image files need to be high-resolution and in one of these file formats: jpg or jpeg, png, or pdf.
Here are a few examples:
WHEN WILL THE PORTRAIT BE COMPLETED?
I will do my absolute best to meet deadlines for each commission ordered, dependent upon current works in progress. Most portraits can be completed within 3-4 weeks. Rush orders can be completed within one week for an additional 25% charge upfront.
Once your portrait is complete, I will email you a digital copy for your approval. You may then accept the painting or suggest changes. I will then make any necessary adjustments and then send you another digital copy for your approval.
Upon final approval, I will send the painting to you. If, for whatever reason, you decide not to take possession of the portrait, I will keep it and the deposit. I retain the rights to any digital representation of the portrait which you have received during the process.
With all artwork, full copyright belongs to the artist. This means that when a portrait is commissioned, the client is purchasing that portrait, but only the artist has the right to make copies of the artwork. If a client wishes to use the artwork to make t-shirts, mugs, notecards or other items, they can contact me. Items made from the portrait can never be sold for profit.